The Personal Information Protection Act (PIPA) governs how all private sector organizations in
British Columbia handle personal information of clients, employees, and other. Personal
information is defined as information that can identify an individual and information about an
Our firm has always protected the personal information received by us in the course of
providing services to our clients and we have formalized our policies as a commitment to
maintaining your privacy.
What Information We Collect and Why
Cross & Company will need our clients to provide us with all the relevant facts and information
related to our engagement. This information will include personal information about our clients
and about other individuals with whom our clients conduct commercial transactions.
Consent for Collection, Use, and Disclosure
Cross & Company will always try to collect personal information directly from the person to
whom the information pertains where practical and we will collect personal information from
other sources when necessary. If we need to collect information about individuals other than
our clients, we shall do so in accordance to the provisions of PIPA. We will make reasonable
efforts to ensure that the personal information we collect, use, and distribute is accurate and
By engaging our firm to provide services, we consider an individual to have given our firm
consent to the collection, use, and distribution of the individual’s personal information. Once
this consent has been obtained by our firm, we will continue to collect, use, and disclose
personal information for the purpose of providing the agreed upon services without obtaining
further written or verbal consent to do so. We may also collect, use, or disclose personal
information about an individual without that individual’s consent as permitted under PIPA.
Cross & Company will maintain the strictest confidence with respect to any client’s or former
client’s information. Accordingly, confidential client information will not, without client
consent, be disclosed to any individuals in our firm beyond those who are engaged on providing
services to the client. This policy applies to anyone outside the firm, except as required by law
or under the Chartered Professional Accountants of British Columbia’s Code of Professional Conduct.
In accordance with professional regulations, our client files must periodically be reviewed by
provincial practice inspectors and by other firm personnel to ensure that we have adhered to
professional and firm standards. File reviewers are required to maintain confidentiality of client
Security and Retention
In recognition of our professional and legal obligations to protect our confidential client
information, we have made arrangements to protect against unauthorized access, collection,
use, disclosure, copying, modification, disposal, or destruction of personal information.
Cross & Company will retain client personal information for a reasonable time period as
required by our Code of Professional Conduct and the terms of our professional liability
insurance policy. When no longer required, client personal information will be disposed of in a secured manner.
Requests for Access and Correction
Individuals and corporate officers have the right to ask, in writing, for access to their own
personal information in the custody or under the controls of our firm as permitted under PIPA.
We will respond to requests as accurately and completely as reasonably possible in the time
allowed by PIPA. We are entitled to refuse access in certain situation such as when:
- The personal information is protected by solicitor-client privilege.
- Disclosure of the personal information would reveal confidential commercial
information that could, in a reasonable person’s opinion, harm the competitive position
of our firm.
- The personal information was collected for an investigation or legal proceeding that has
not concluded, including any appeals.
- The information was collected by a mediator or arbitrator in conducting a mediation or
arbitration where the mediator or arbitrator was appointed under a collective
agreement, a law, or by a court.
- Disclosure could reasonably be expected to threaten the safety or physical or mental
health of another individual.
- Disclosure could reasonably be expected to cause immediate or grave harm to the
safety or to the physical or mental health of the individual who made the request.
- Disclosure would reveal personal information about another individual.
- Disclosure would identify the individual who has provided personal information about
another individual and that individual does not consent to disclosure of his or her
PIPA also allows individuals to request in writing for our firm to correct errors or omissions. We
will correct any factual error or omissions and inform other organizations to whom we have
disclosed the incorrect information. If we determine there is no factual error or omission, we
will annotate the record with the record that a correction was requested but not made.
personal information, please contact our Privacy Officer in writing at email@example.com
Want to grow your business? Contact our Nanaimo accountants and bookkeepers today to learn how Cross & Company can support your business.Contact Us Today